Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in North Harrow
As your trusted local florist serving North Harrow households and businesses, we pride ourselves on delivering the freshest blooms right to your door. The happiness of our customers is at the heart of what we do, and every bouquet is carefully prepared to uphold our Fresh Flowers Guarantee. Whether you're sending a treat to a loved one or decorating your workspace, you can rely on Flowers North Harrow for quality and care.
Damaged-on-Arrival Policy
We take great care in packaging every order, but sometimes accidents can happen during transit. If your flowers arrive damaged or in an unsatisfactory condition, please notify us on the same day of delivery. To help us resolve the issue quickly, retain all packaging and take clear photographs of the items as received. Early notification allows us to investigate with our couriers and initiate a suitable solution for you without delay.
Freshness Window
Our fresh flowers are guaranteed to arrive in peak condition and should last for a minimum of 5 days from the date of delivery, provided they are properly cared for. In the rare event that your flowers show signs of premature wilting within this freshness window, please contact us right away. Our florists may request photos and details on care and storage to assist in understanding the concern and maintaining our high standards.
Refunds & Replacement Options
Your satisfaction is our top priority. If your flowers are damaged on arrival or do not meet our Fresh Flowers Guarantee, we offer the following remedies:
- Full or Partial Refund: When products arrive in a damaged or unusable state, we may offer a full or partial refund depending on the extent of the issue and your preference.
- Replacement Delivery: If available, we can arrange a prompt replacement delivery of the same or similar arrangement so you can enjoy your flowers as intended.
To process any refund or replacement, please ensure you contact us within 48 hours of receiving your order, including photos and your order reference number. This helps us provide the best possible solution in a timely manner.
Complaints Process
We want every experience with Flowers North Harrow to exceed your expectations. If you have a complaint regarding your order or our service, please contact us within 48 hours of your delivery. Your feedback will be handled by an experienced member of our team and will be treated with the utmost care and professionalism. We will thoroughly investigate any issues raised and aim to resolve all complaints within 3 working days wherever possible.
Why Choose Flowers North Harrow?
As a local North Harrow florist with a loyal customer base, we take our reputation seriously and are committed to providing high-quality flowers for every occasion. Our Fresh Flowers Guarantee gives you peace of mind, while our straightforward returns and complaint policy ensures you are supported from order to delivery. Thank you for choosing us to bring joy and freshness to your home or business. If you have any questions about our policies, our friendly team is always ready to help.
