Key Terms for Online Flower Delivery in North Harrow

Flowers North Harrow Online Ordering Terms & Conditions

Introduction

Welcome to the Flowers North Harrow Terms & Conditions page. These terms apply to all customers placing flower delivery orders online with us for North Harrow and surrounding areas. By placing an order through our website, you agree to accept and be bound by these Terms & Conditions, which together with our Privacy Policy govern your use of our services. Please read them carefully before ordering. If you have any questions about these terms, we recommend reviewing them thoroughly before proceeding with a purchase.

Eligibility and Customer Obligations

To use our online flower delivery service, you must be at least 18 years old and legally capable of entering into binding contracts. You are responsible for ensuring that any information provided to us, including delivery addresses and payment details, is accurate and up to date. By placing an order, you confirm that you are entitled to use the payment method provided, and that you are purchasing flowers for lawful purposes only. These terms are applicable to all customers in North Harrow and surrounding areas who use our site to order flowers.

Order Process

When you place an order for flower delivery with Flowers North Harrow through our website, you will be guided step-by-step through the online order process. Prior to order confirmation, you will have the opportunity to review and amend your order details including your chosen products, personal message to accompany your bouquet, and delivery information such as recipient name, delivery address, and contact number.

Once you submit your completed order, you will receive an on-screen confirmation as well as an email confirmation summarising the details of your purchase. This acknowledgement is not acceptance of your order, but merely a record that we have received your request. Acceptance of your order, and the formation of a contract between you and Flowers North Harrow, occurs only when we dispatch your floral arrangement or notify you by email that your order has been accepted and is on its way. We reserve the right to refuse, cancel, or withdraw orders at any point prior to dispatch, including but not limited to instances of suspected fraud, payment issues, or product unavailability.

All orders are subject to availability. Whilst we make every effort to display only those floral products available for online delivery to North Harrow, our flowers are subject to seasonal variation and supply. In the rare event that a particular flower in your chosen arrangement is unavailable, we reserve the right to substitute it with a suitable alternative of similar style, quality and value, maintaining the overall design and theme of your bouquet.

Product Images and Descriptions

We strive for our images and product descriptions to reflect accurately the items available for delivery in North Harrow. However, as flowers are natural products and subject to seasonal availability, variations in colour, shape and size may occur. Any images displayed on our website are for illustrative purposes only. Ancillary items, such as vases or decorative accessories, are included and delivered only where stated in the product description.

Prices, Payments and Online Security

All prices for our flowers and delivery services in North Harrow and adjacent areas are quoted in British Pounds Sterling and include VAT unless otherwise stated. Delivery rates are displayed at checkout and may vary depending on delivery address or requested delivery timing.

Payment for each order is required in full before your order is processed and dispatched. We accept major credit and debit cards via recognised secure payment gateways. Your payment information is encrypted and handled securely; we do not retain your card details on our servers after the transaction.

We take reasonable care to ensure that our website is secure and that your online transaction is processed safely; however, we cannot be held responsible for any loss following unauthorised access to your data on devices outside our control.

Order Amendments and Cancellations

If you wish to cancel or amend your order for flower delivery in North Harrow or surrounding areas after submission, you should contact us as soon as possible. Amendments or cancellation cannot be guaranteed once an order is being processed, as flowers are perishable goods. Where possible and subject to our discretion, we will seek to accommodate changes or cancellations notified by you up to 24 hours prior to the scheduled delivery date.

For cancellations made within this period, a full refund will be processed. If your order has already been prepared or dispatched, we regret that cancellations cannot be accepted and refunds cannot be issued. As flowers are fresh and perishable items, they are not subject to the standard consumer right to cancel under the Consumer Contracts Regulations 2013. However, if you have received incorrect or damaged items, please see the section on Returns and Refunds below.

Delivery Terms

We offer online flower delivery across North Harrow and surrounding areas, with delivery options and prices specified at the time of order. The delivery fee will be added to your order total before payment. We aim to deliver all flower arrangements on your chosen date, subject to availability and reasonable local conditions.

Delivery will be made to the address specified at checkout. Please ensure recipient information is accurate and complete, including a contact telephone number to assist our delivery drivers. If the recipient is not available at the time of delivery, we will attempt to leave the flowers in a safe place or with a neighbour and will notify you accordingly. Where neither is possible, we will leave a card or notification with instructions for redelivery or collection, and further delivery attempts may be subject to additional charges.

Returns, Refunds and Quality Concerns

Freshness and quality are central to our online flower delivery service in North Harrow. If you are dissatisfied with your flower arrangement upon delivery due to damage, incorrect items, or quality concerns, please contact our customer care team with a supporting photograph within 24 hours of receipt.

Upon investigation, and where appropriate, we will offer a replacement or refund. Please note that flowers are perishable goods, and our arrangements are intended to last no less than 5 days from delivery provided they are cared for as instructed. We cannot accept responsibility for deterioration after delivery due to factors outside our control, such as failure to follow care instructions or environmental conditions at the delivery location.

Refunds, when authorised, will be processed to your original payment method within 5-7 working days.

Liability

Except where explicitly stated in these Terms & Conditions or required by law, Flowers North Harrow shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our online flower delivery service, or from the delay or failure in delivering your order.

Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for any other liability which cannot lawfully be limited or excluded. Our maximum liability to you for all claims arising from any order placed with us, whether in contract, tort, or otherwise, shall not exceed the value of the order in question. We are not responsible for failed deliveries resulting from incorrect or incomplete address information supplied by you.

Intellectual Property and Copyright

All content, including text, product descriptions, images, and designs found on the Flowers North Harrow website are the intellectual property of Flowers North Harrow or their respective owners, and are protected by copyright and other laws. Reproduction or use of any such materials without our explicit written permission is strictly prohibited.

Force Majeure

We are not liable for any delay or failure in performance of our flower delivery obligations to North Harrow and neighbouring areas arising from circumstances beyond our reasonable control, including but not limited to acts of God, war, riot, fire, flood, pandemic, industrial dispute, adverse weather conditions, or interruptions to transport or supply chains.

Personal Information and Data Protection

Your privacy is important to us. We only collect, store, and use your personal information in accordance with our Privacy Policy and current data protection regulations. We will not share your personal information with third parties except where necessary for fulfilling your order, or as required by law.

Amendments to Terms & Conditions

We may update or revise these Terms & Conditions from time to time, in response to changes in law, our business policies, or for any other reason we deem necessary. The terms applicable to your order are those in force at the time of your order confirmation. We recommend that customers regularly review our Terms & Conditions to stay informed of any changes.

Severance and Waiver

If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable for any reason, such provision shall be deemed severable from the remaining terms and shall not affect the validity and enforceability of any remaining provisions. No failure or delay by Flowers North Harrow in exercising any right or remedy under these terms shall operate as a waiver of that right or remedy.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising out of or in connection with your use of our website or flower delivery service shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Contact and Customer Care

If you have any queries regarding these Terms & Conditions, or require further clarification before placing your online flower delivery order in North Harrow, please contact our customer care team. We will be happy to provide assistance and address any concerns you may have.

Note: These terms apply to all customers placing orders for flower delivery online across North Harrow and the surrounding areas. Please ensure you have read and understood these Terms & Conditions before proceeding with your purchase.